A Sixty–Minute Support Ticket Response Time Guarantee
All your help requests will be responded to within maximum 60 minutes after the ticket or email is received. If your case needs further assistance from a system administrator, we’ll forward the ticket or the e–mail to the person in charge, in a timely manner and will leave a note to notify you that more time will be required for reaching the best solution. And if you order the Managed Servers package, all of the server administration services included there will be executed whenever you specify.
A Top–Class Help Desk Support Service
Our help desk support staff will be at your disposal round–the–clock should you need help with the Web Hosting Control Panel or with any of the apps that we have preinstalled for your convenience on the dedicated hosting server. And if you require help with the routine admin tasks on your dedicated server, you can take a glimpse at our Managed Servers package, which includes backup hard disk drive space, weekly OS updates, troubleshooting and software installation services, server monitoring and restarting procedures, etcetera.
An Intuitive Help Section
Each dedicated server includes our charge–free Web Hosting Control Panel, which sports an exhaustive knowledge base and a selection of how–to video tutorials. Whenever you require assistance while working with the Web Hosting Control Panel, just click on the Videos or Help buttons situated in the top right corner.