A 99.9% Server Uptime
The primary advantage of setting up your own shared hosting system is that you don’t need to be worried about compatibility issues – you set up a given set of software apps in such a way so as to be compatible with a particular set of hardware parts. The outcome is something even more solid and dependable, since there are much less potential risks of failure. We’ve set up our cloud hosting platform using time–proven hardware components together with a heavily tweaked version of SELinux in an attempt to create an extremely safe home for your own web sites.
This is why, with all our shared hosting packages we offer a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
When you build your own cloud hosting system, it’s important to also build your own network infrastructure. That is the reason why we set up a custom–configured internal network in each one of our datacenter facilities. Based on world–class Juniper switches and routers, our internal network allows for faster–than–the–speed–of–sound data transmission rates and is also completely redundant.
Therefore, you will take advantage of a 99.9% network uptime in our datacenter in US, in our datacenter in UK, in our datacenter in FI, in our datacenter in Eastern Europe as well as in our datacenter in AU, no matter which web hosting plan you’ve chosen.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you are not pleased with our hosting services, or if you think that they are inadequate, or if you decide that you require a VPS servers rather than a cloud hosting plan – you will receive a refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to maintain total control of your domains even when you terminate your account with us.
24/7 Technical Support
When you operate a web hosting firm, your technical support engineers are of prime importance. That’s why we have cautiously chosen a very practiced group of techs, each with lots of years of experience behind his back. With their help, we offer 24x7 support with all our hosting solutions.
And not only that, we offer a 1–hour response time guarantee. All technical support tickets are replied to in less than sixty minutes and our average support ticket response time is less than twenty minutes!