Being able to get in touch with your shared hosting company if you have any questions or experience any problems is important and how fast they'll answer and react can be crucial, particularly if your web site is business-oriented, as longer downtime often means losing prospective customers. The support solutions are, in addition a quick way to identify actual suppliers from resellers. The second in most cases reply just to email messages or support tickets and you may have to wait for a day or maybe more to receive an answer. In case the issue involves a few responses, you will end up losing a few days in order to have a simple problem resolved. When you use an authentic and trustworthy web hosting provider, you'll be able to connect with the support at any moment and get a prompt response no matter what the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Shared Hosting
We provide you with 24/7 customer, billing and technical support for all our shared hosting. Even if you are not our client yet and you have questions, we can help you promptly and supply you with the needed information, so as to give you a choice to make an informed decision when you obtain your new web hosting account. We're available anytime, including weekends and holidays, and we provide various options for communication to get in touch with us - phone, live chat, e-mails and support tickets. To make things easier for you, we have multiple phone numbers around the world, thus you are able to call the one that is closer to you. The max response time for your e-mail messages and the tickets is one hour. The standard response time is around 15-20 minutes, so you can forget about waiting for several days to receive assistance for any task or issue, whatever its difficulty.