Find out what website hosting providers mean when they say "phone support".
In case you have ever had a shared hosting account before or you've dealt with any other type of online service, you're probably well aware from your own experience that for certain things it's better to talk to a live person over the phone than to exchange support tickets or emails. If you'd like to find out more about a specific service before you decide to order it or when something small-scale has to be made, for example, it'll be much easier and quicker to get it done live. If you are able to get hold of representatives over the phone, it is very likely that you're using the services of an actual website hosting supplier, not just a reseller. The level of support that you'll get over the phone may differ between different companies - from very general issues to experienced technical support. Generally most of the providers supply pre-sales assistance and first level phone support, while more complicated tech issues are handled via electronic mail and / or tickets.
Phone Support in Shared Hosting
We believe that having the option to talk with a live consultant is rather important, for that reason we have 3 support lines all around the world (USA, UK and Australia) and you can reach us over the phone for fourteen hours every day. If you consider purchasing one of our shared hosting
, for instance, you have the option to call us and learn more about our services prior to ordering to be sure that we do match all of the system requirements for your web sites. After your purchase, you can call us about any kind of sales and billing difficulties you may have, or get any kind of general or basic technical information that you need. We have aimed to find the perfect balance between phone and ticket support, so for solely technical matters you will have to use our ticketing system, that will make it easier to follow the communication and any new developments in the resolution of an issue.