A live chat is one of the several ways of communication provided by some website hosting providers as part of their support service. Depending on the company, the chat can be used for pre-sales, billing and/or technical support. This way of communication is faster compared to a support ticket and it makes it much less likely to misspell or misunderstand anything compared to a telephone call with an agent. In addition, when the trouble that you have needs some time to be investigated and resolved, you are able to do something else at the same time instead of just waiting, as you'd have to do when you call. You can also employ a live chat assistance service totally free as long as you have world wide web access even when your web hosting supplier is located in another country and they do not have a local telephone number that you can call.
Live Chat Support in Shared Hosting
In addition to the phone and ticket support, we supply live chat support as well. You are able to contact us every single day, including weekends and holidays, and we can give you more details about the shared hosting
that we provide in case you are not a customer yet, or about common and billing questions if you already have an account. Though for strictly tech issues you'll have to open a trouble ticket to the technical support team, because such matters will need extra time to be resolved, you may still contact us on our live chat for some tech information. To give you an example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot a variety of issues, saving you considerable amount of time. Even if our phone lines are already off for the day, you can talk with a live person.