If you have purchased a web hosting package and you have some inquiries relating to a specific function/feature, or if you’ve stumbled upon a certain predicament and you require support, you should be able to touch base with the respective customer service team. All hosting providers use a ticketing system no matter if they provide other ways of contacting them aside from it or not, since the fastest way to tackle an issue most often is to send a ticket. This type of correspondence renders the replies exchanged by both sides easy to follow and allows the client service staff members to escalate the issue if, for example, an administrator has to step in. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you have to have no less than two separate accounts to get in touch with the client care staff and to actually administer the hosting space. Non-stop logging in and out of different accounts might be a nuisance, not to mention the fact that it requires quite a while for most hosting providers to respond to the tickets themselves.
Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with a lot of other web hosting providers, the ticketing system that we’re using with our shared hosting is part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not have to memorize different log-in credentials, as you will be able to manage both your tickets and the hosting account itself from one single place. So, if you’ve got an inquiry or confront a complication, you can contact our technical support staff momentarily. Our system offers a smart search mechanism. This goes to say that even if you have posted a lot of tickets through the years, you’ll be able to track down the one that you need in no time. Furthermore, you can read knowledge base recommendations for solving common complications.