If you have purchased a web hosting package and you have some inquiries relating to a specific function/feature, or if you’ve stumbled upon a certain predicament and you require support, you should be able to touch base with the respective customer service team. All hosting providers use a ticketing system no matter if they provide other ways of contacting them aside from it or not, since the fastest way to tackle an issue most often is to send a ticket. This type of correspondence renders the replies exchanged by both sides easy to follow and allows the client service staff members to escalate the issue if, for example, an administrator has to step in. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you have to have no less than two separate accounts to get in touch with the client care staff and to actually administer the hosting space. Non-stop logging in and out of different accounts might be a nuisance, not to mention the fact that it requires quite a while for most hosting providers to respond to the tickets themselves.